Like you, I heard the commercials for LifeLock. You know the one I'm talking about? The owner always recites his social security number in an attempt to prove that he's completely safe from identity theft.
Since it sounded like a good idea to me, I signed up for it in December of last year.
I didn't really notice much of a difference. They sent me periodic credit notices, and that was about it.
But when I needed power to be temporarily turned on in my rental trailer, I called Progress Energy so that I could do as I'd done before, and just add the temporary turn-on to my home bill.
That was when I found out that it would take them 48 hours to call me back to verify that I was who I said I was before they could turn on the power there. I could hardly believe it!
I asked if I could merely show up in person, show them my driver's license, and give a blood sample. They told me no - their company policy was set in stone, and there were no exceptions.
I spoke to the customer service rep, then her supervisor, and was informed that there would be no exceptions. When I asked to speak to the supervisor's supervisor, I was told rather snottily that they wouldn't make any exceptions either.
How nice to be a monopolistic business: Vive le Roi!
I checked with LifeLock, who assures me that it hardly takes 48 hours - all Progress Energy needs to do is call the number listed that came up when they tried to pull my 'soft' credit report. (Aside note: Why do they feel the need to pull my credit at all when I've been a customer for many years, and they do a direct debit?!)
However, Progress Energy's empoloyees are sitting pretty. Like most government employees, they don't need to work any harder than they want to.
Must be nice.
I finally did speak to the supervisor's supervisor who attempted to intervene. I guess she was paid enough to work a little harder than the others, who apparently see themselves as just marking time on the job. She was unable to do anything to change the corporate policy, but she handled it better.
What does it say when a company's customer service deparment refuses to service the customer unless forced to?
And... how do I sign up for that gig?